FAQ & Polices
Candles are made out of soy wax, beeswax & coconut wax (always stated in descriptions) infused with vegan shimmer for color, organic coloring for those with drips, biodegradable glitter, hand picked crystals, ethically sourced herbs & natural fragrance oils~
- When will my package come in? When will my custom order come in?
~Products can take up to 2-3 weeks to be packaged/handled/shipped. *Customs may take longer* due to the freshness of some products, some are made to order which can take longer. All products are handmade, unique and fresh! Your support is everything!
- Do you accept customs?
~I accept customs of all kinds (skincare, candles & art) get in touch with me for more details/ price ranges. My customs are always open.
- I gave the wrong address and the package has already shipped:
~I am not responsible to replace that package if it doesn't get sent back. Sometimes packages do not get returned. Get in touch with me and I will see what we can both do. Please make sure your shipping information is correct every purchase! You deserve to enjoy what you buy!~
I gave the wrong address and the package hasn't shipped yet:
Please get in contact with me as soon as possible through the "contact" tab or email me at email@example.com, contact must be made with me within 24 hours of purchase.
I was given a free shipping code/ discount, coupon, etc. how many times can it be used?
Please only use codes once when given them, if I have stated to you otherwise please get in contact with me so we can figure something out! I love treating people with coupons and such but they still need to be used with respect~
Do the herbs on the candles cause flames/ are the supposed to burn?
All herbs that are put on top of candles are placed there to be burned naturally once the candle is lit, along with the wax. As the energy/ smell burns into the atmosphere it releases special properties. Though very rarely do the herbs ever catch flame. Some may catch small flames that burn out by themselves, but if you ever get nervous about the flames you can burn them out yourself. Candles should never be left unattended and you should always keep a close eye on them; most herbs can be removed from the candles before burning (as crystals & other items should be) or you can contact me for a customized soy wax candle with no herbs~
Skincare is always infused with 100% pure therapeutic grade essential oils by doterra~
Processing Time- Website order; 2-3 weeks at most. Custom order; 2-3+ weeks or less.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
All orders and customers personal information will stay private and will only be used when the customer orders.
Payment methods I receive; PayPal, Stripe & Cash app.
Returns and Exchanges~
I don't accept returns, exchanges, or cancellations
But please contact me if you have any questions/concerns with your order.
Missing/Damaged Package after shipping~ If your package does not show up, is "missing", or says delivered but isn't, get in contact with me after checking the tracking number, talking to your post office/apartment complex, etc.
If your package arrives damaged, please get in contact with me ASAP via email with photos of your receipt (paper) and images of your broken item.
~*^~ THANK YOU ~*^~